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Novanet Express

Table of contents

Introduction

Novanet Express lets you request the delivery of materials from other Novanet Libraries to your library via Primo or the Novanet catalogue if you are a registered Novanet library borrower. Novanet Express is offered free of charge.

Delivery of Materials

  • Requests take 3-5 business days.
  • You may only request loans of circulating material or photocopies of individual articles or essays.
  • Non Circulating items are not available for loan. You might be able to request a photocopy of an article or essay from it.
  • If an item is signed out, it is not available delivery. See Holds.
  • Copyright restrictions apply. See our copyright guidelines
  • Other conditions may also apply such as the physical condition of the item.

How to Place a Novanet Express Request

Step 1

Search the Novanet catalogue to find an item and select library you want order it from in either the results screen or the item's record.

Pick the library you want to order from.

Step 2

Select Place a hold or request a loan (for a book or video) or Request a photocopy (for a journal article or essay from a book).

Illustration of the links for requesting Novanet Express

Note, you cannot send a item at your library to your own library.

Step 3

Log in to your Novanet account (if you are not already logged in). Enter the 14 digits of your Novanet barcode and your password (usually the last 4 digits of your telephone number). (Note, you can change this password in person or online in your Library account).

Example of Login screen.

Step 4

  • Select the Pickup/Deliver to: location from the drop-down menu and click Go (the default pickup location will be your home library).
  • For photocopies requests, fill in the article or essay's author, title, pages, volume, and issue. Note: fields with a red * are required. If this information is not available, type N/A.
  • You will see a confirmation message. Click Go to return to your search.

Note: don't forget to logout of your Library account when you are done.

Do not forget to logout when you are done.

Holds

If you do a Novanet Express request on something that is currently on loan, it will become a Hold request, rather than a Novanet Express.

This makes you next in line to borrow the item. You are required to visit the owning library to pick it up. You will be notified by the library when this item is returned and is available to be borrowed, but it will not be delivered to your location. However, you may be able to turn this into a Novanet Express request if you contact the owning library.

Notification

How will I know when it arrives?

  • We will e-mail or phone you.
  • We will also contact you if an item cannot be delivered.
  • All emails and phone calls are to the e-mail address or phone number you gave us at the time of library registration. Contact us if your email or phone number changes.

If materials are not picked up in 5 days, they will be sent back to the original library.

More help

Contact the library

Updated August 2011